Field service and operations specialist, Israel  

Who are we?

We are here to improve the lives of patients through innovative technologies. We're a rapidly growing inter-disciplinary team of professionals passionate about developing disruptive technologies that use the body’s immune response in order to empower physicians to make better informed decisions. Our first goal is to address one of the most frequent medical encounters – the fever encounter (www.me-med.com).

Who are we looking for?

We are seeking a field service and operations specialist to join our Israeli commercial team. If you are passionate about customer partnership and service, enjoy working in a dynamic and creative environment, with superb technical, communication and execution skills than we need to talk!

Primary Job Responsibilities

• Manage all service activities at customer site – Installation, network connectivity, training activities, testing, diagnostic and repairs.
• Providing best-in-class technical support service and guidance (remote and on-site) in problem resolution for critical/ complex issues, to MeMed's Israeli customers.
• Define and manage inventory requirements per site.
• Tracking & Analyzing failures, perform technical investigations and applying conclusions.
• Voice-of-Customer of the Israeli laboratories market.
• Interface between the field and production, R&D & QA to implement product improvements.
• Member of the Israeli commercial team: support commercial activities when needed.

Requirements:

• Technical service orientation with at least 2 years of experience in customer. service role for complex technological products.
• High technical skills in SW & HW.
• Background in IT networks.
• Experience working in laboratories/ IVD / Biomedical Engineering.
• Technical Trainings capabilities.
• Technical documentation capabilities. Analysis capabilities – Inventory, business, service, quality.
• High serviceability and in person communication.
• Ability to travel and work in unusual hours.